Troubleshooting

Quick troubleshooting steps

Toggle airplane mode, restart the device, and re-check data/APN settings.

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Store support in Davao City

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PLDT Smart Experience Hub SM Lanang Premier — 3rd Floor Cyberzone, SM Lanang Premier, J.P. Laurel Ave, Davao City, Davao Region, Philippines

PLDT Smart Experience Hub Abreeza Mall Davao — Abreeza Mall, 3F, J.P. Laurel Ave, Davao City, Davao Region, Philippines

PLDT Smart Store SM City Davao — 2nd Floor Cyberzone, SM City Davao Annex, Ecoland, Davao City, Davao Region, Philippines

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PLDT Smart Experience Hub SM Lanang Premier — 3rd Floor Cyberzone, SM Lanang Premier, J.P. Laurel Ave, Davao City, Davao Region, Philippines

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Troubleshooting

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Support notes for Davao City.

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Store Locator

Toggle airplane mode, restart the device, and re-check data/APN settings. If the issue is location-specific, test in another area or outdoors. Visit a store for SIM/device checks if problems persist.

Store support in Davao City

PLDT Smart Experience Hub Abreeza Mall Davao — Abreeza Mall, 3F, J.P. Laurel Ave, Davao City, Davao Region, Philippines

Store Hours

PLDT Smart Store SM City Davao — 2nd Floor Cyberzone, SM City Davao Annex, Ecoland, Davao City, Davao Region, Philippines PLDT Smart Experience Hub SM Lanang Premier — 3rd Floor Cyberzone, SM Lanang Premier, J.P. Laurel Ave, Davao City, Davao Region, Philippines Troubleshooting

Support notes for Davao City.

Prepare your mobile number, device model, location details, and the time the issue started.

5G in Davao

Quick troubleshooting steps Toggle airplane mode, restart the device, and re-check data/APN settings. If the issue is location-specific, test in another area or outdoors.

Visit a store for SIM/device checks if problems persist.

Store support in Davao City

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